Returns & Exchange
PLEASE NOTE: This policy is only valid for online purchases of footwear, clothing and accessories via runhappystore.com.
Products purchased on runhappystore.com can be returned within fourteen (14) days of delivery in accordance with the Returns Policy below.
Full Priced items will be eligible for a full credit refund to your account once the return has been verified and approved by the company.
Should you need to return a product to us please follow the below steps:
- Email us at [email protected] with the following information:
- Order Number
- Reason for Return
- Request for either Exchange or Refund
- We will respond within three (3) business days with confirmation whether the products were bought from us and whether they can be accepted for return. If you qualify under the Returns Policy outlined below, we will issue you with a Return Authorization Number.
- Once confirmation has been received that the return will be accepted please package your products up and have delivered to:
L1-01 Green Heights Mall, No 129,
Lorong Lapangan Terbang 2,
93250 KuchingTel: +6 082-459 397
Shoe Boxes: When returning shoes in boxes please ensure you pack them inside a satchel & ensure you do not attach anything to the outside of the original shoe box. Should the packaging be marked or in unsatisfactory condition we will not be able to accept your return as we will not be able to resell the product.
- Once the product has been received and assessed to meet the criteria of our returns policy we will process the exchange or refund.
Apart from Faulty products, products purchased on runhappystore.com can be returned to within fourteen (14) days from date of delivery if they are in their original packaging, unworn, unwashed and tags still attached. You will be responsible for return shipping costs unless we shipped a product that was incorrect or faulty when shipped by us. Should a product be returned to us as faulty, but is found to be in normal working order, you will be charged for the cost of freight from you to us and the cost of return freight at our normal freight charges. You may also be charged a service fee for the testing of the product. We may charge a reasonable fee should you return any goods for credit or exchange which have been damaged while in your care. Refunds are only in store credit and limited to the cost of the goods excluding freight charges. Any disputes shall be judged under the laws of the Malaysia. Please allow up to fourteen (14) business days for refunds to be processed.
2XU no exchange. All 2XU brand items are non returnable, non exchangeable & non refundable unless in the unlikely event, the item is faulty or wrong item delivered by us.
Please allow four (4) to five (5) working days for your orders to be processed/despatched. For custom orders, or order requests please allow up to fourteen (14) working days for your orders to be processed.